Refund Policy

Last updated: July 2, 2026

1. Subscriptions

• First purchase: full refund if requested within 7 days of your first subscription payment — no questions asked.
• Renewals: if a renewal charge was unwanted (for example, you forgot to cancel), contact us within 7 days of the renewal and we will refund it, provided the renewed period has not been substantially used.
• Cancellation vs refund: cancelling stops future charges and keeps your access until the end of the paid period. A refund ends access for the refunded period once processed.

2. Credit packs

One-time credit packs are refundable within 7 days of purchase if the credits are unused. Once credits from a pack have been spent, the pack is no longer refundable.

3. How to request a refund

1. Email support@justvible.app with the subject "Refund request", from the email address on your account (or include your order number / receipt).
2. For purchases made on justvible.app, you can also use the links in the receipt email sent by Paddle, our merchant of record — Paddle processes web payments and refunds on our behalf.

We respond within 2 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer, funds typically appear within 5–10 business days.

4. Purchases made through Google Play

Subscriptions and credit packs purchased inside the Android app are billed by Google Play. These follow Google Play's refund process — you can request a refund from Google, or contact us and we will help route the request.

5. Fair use

We reserve the right to decline refunds in cases of clear abuse (for example, repeated purchase-refund cycles used to consume service capacity). Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country of residence.

6. Contact

Any questions about billing or refunds: support@justvible.app.